To remain eligible and maintain uninterrupted Lifeline service, the federal government requires consumers who participate in the Lifeline Program to recertify their eligibility once every calendar year.

The recertification period occurs before reaching the anniversary of your service start date and includes verification of continuing to meet the program rules for participation. Consumers who fail to recertify, or no longer meet the program rules for participation, will lose their Lifeline benefit and non-paid phone service will be suspended.

Pre-paid plans will convert to standard consumer plans, without the Lifeline discount applied.

Torch Wireless will contact you as you enter your recertification period with instructions and details on how to complete your recertification.